Prices & Service

On price

We don’t expect you to be able to buy the same item for less at any other local home improvement company but if you can we’ll match the price when you purchase, or refund the difference for up to 7 days after you have bought from us. Simply let us know the competitor and product details (accompanied with a copy of the quotation you have received) – we’ll then verify the price and, if the competitor’s service conditions are the same as ours, we’ll match the price or refund the difference as appropriate.

On service

Conservatory Outlet staff are all highly trained to offer impartial, expert advice on all our products. Our service doesn’t end with your purchase – we provide excellent after-sales and a great choice of expert services to help you, from delivery to installation.

On Local

We define our local area as a thirty-mile radius from our Kendal & Lancaster showrooms, details of the exact area this covers are available from customer services in Kendal, Cumbria.

What if a competitor is offering products either at a discounted price or with a free item?

We will match the total price for the bundle of products if the price of the bundle is publicly available to all customers and the products in the competitor’s bundle are identical to products we sell, including any free items.

Call us free on 0800 612 2255 for more details on our 'Price Promise'